As the number technological capabilities of devices continue to evolve, so does the load on customers to adopt these latest and most sophisticated mobile devices. In such highly competitive market providing and maintaining highest Quality of Service (QoS) is the key to sustainable competitive advantage. To realize this potential of new capabilities and services, mobile devices of all types must be configured at all times. To overcome this challenge customer care executive need on demand visibility and service status this can be offered through device management solution. Are you:
• Getting worried about the customer frustrations that emerge out of waiting in long queues at the IVR to get their device management and configuration issues resolved?
• Looking out for innovative solutions which will equip the Contact Center Agents to configure and manage the Smartphones without holding them physically?
Remote Mobile access is the answer to all the challenges faced. Remote Mobile access is giving the virtual control to the customer care executive so that they can resolve the issues without the intervention of the user.
KocharTech, DeviceMax is an end to end solution provider for managing, monitoring, and maintaining the user experience. It is comprehensive mobile device management solution tool that provides customer care representative with a highly functional and efficient interface to resolve issues like configuring mail, installing new application by taking the remote of user’s mobile. The product helps mobile operators and service providers to reduce customer care costs, increase ARPU and also MRPU by promoting new services at the time of issue fixing. RMA application can be installed on the phone and it connects over a HTTP session with our server. This tool will provide customer care executive with an opportunity to control the device at their end.
