As the obsession to experiment with the mobile phones keeps increasing, so does the complexity involved in operating each of them. The optimum utilization of the capability of the device has become a major challenge for the end users. To realize the potential of new capabilities and services, mobile devices of all types must be correctly configured at all times. For this Remote Mobile Access application is the best option. It is becoming a prerequisite for the majority of businesses. It gives the virtual control of the devices to the Customer Care Executive so that they can resolve their issues without the help of user. There are innumerable benefits of Remote Mobile Access which are as follows:
Benefits
• Makes Device enablement much easier
• Device issues are highlighted automatically to the Customer Care
• Reduces operational and support cost
• No dependency on user
• Error free settings are done by the system itself
• Enhanced customer experience
Kochartech, part of Kochar group is India’s leading team that deals with solution on Wireless Data Services and Mobile Device Management. It offers Remote Mobile Access application which enables the customer care executive to take virtual device control and resolve issues like configuring mail, installing new application remotely. This ensures that subscribers will experience seamless access to all services. RMA application can be installed on the phone and it connects over a HTTP session with our server. It can be controlled through a web based customized GUI, simulating the actual device on the computer screen.
• Device Remote control
• Capture Snapshots/image
• Remote file manager
• Application details
• Remote Device configuration by fetching Email settings
• Device Reboot
• Illustrate Device Information like Battery, IMEI, SIMID etc.
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