In this period of neck to neck competition the mobile phone manufacturers are raising their standard to uplift their brand names as they are introducing the mobile devices with revolutionary technologies. The zeal to adapt these new inventions can be seen in the market since this is being accepted globally in more happily manner. Innovations are also taking place in the wireless technology making it more complicating yet demanding. The technology is taking its leap towards next generation, i.e. LTE (Long Term Evolution) or popularly known as 4G. With these both changes in mobile devices and wireless technology have put the users in dilemma and other complications, in terms of their usage.
Now the problem arises as in when customer faces any problem while operating the handset, in this scenario he/she will always call the operator’s helpline. This is because they have never been trained by the shopkeeper or vendor from whom they purchased the phone. So the first point of contact is help desk agent and in order to provide customer with the optimum resolution they need to be fully equipped with all the advancements in the technology.
KocharTech has come up with latest and the most demanding innovation which was required in the market: the Mobile Device Simulators. Our mobile simulators are the solutions to the pioneering mobile industry as they serve as a step by step navigation platform for the call center agents who are there to give technical support to the customers. KocharTech’s mobile device simulators are not only simulation platform however they are one stop shop for all mobile needs. The services offered by our mobile simulators are full-fledged device specifications, they are used in providing manual configuration internet settings to customers who do not receive automatic settings through OTA, browser settings, connectivity settings like enabling of Bluetooth, Wi-Fi, 3G etc., messaging settings like enabling of MMS services etc. Our simulators gives feel of real world simulation to the agents as if they have the device in front of them.
Our mobile device simulators have proved out to be a profit maximization tool to our Telco’s clients as it has helped them to create and increase their brand loyalty.
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