Mobile Data Services Support

Rapid and widespread growth of wireless data services has shaped one of largest technology markets after the PC revolution. With the impact of this people are replacing their traditional communication tools with new and latest Smartphones in order to stay connected. In the past few years, technology has changed a lot and as a result it has provided us with the cellular phones so small in size that they can fit in a back pocket, home laptops that can play high-definition movies, and wireless Internet service that allows a person to browse the World Wide Web from anywhere in the world.

Youths are one of those groups of people who are the biggest fans of these Smartphones. Just because of their multi-tasking capability, Smartphones are getting a lot of popularity these days. These devices give you more connectivity, mobility and easy access to internet which also helps people to be in constant touch of their loved ones. The impact of wireless technology had a profound effect on the way we interact socially and intellectually. So to completely explore what mobile data services is all about one should have deep domain knowledge about the same.

We at KocharTech are end to end solutions providers to the customers. From past 7 years, KocharTech, has been dealing with Wireless Data Services support. It offers wireless solutions to have the better customer experience management for Mobile Data Services. We are tier-II city based mobile data services support organization and now have pan India presence in cities like Bangalore, Chennai, Kolkata, Ludhiana, Vadodara. We’ll help you get the most out of the gadgets that can simplify and enhance your usage.

What makes us stand out of the league is the multilingual support with regional language support capabilities for cultural connect which allows us to give practical and acceptable solutions and deliver customer delight.

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Mobile Device Simulators

In this period of neck to neck competition the mobile phone manufacturers are raising their standard to uplift their brand names as they are introducing the mobile devices with revolutionary technologies. The zeal to adapt these new inventions can be seen in the market since this is being accepted globally in more happily manner. Innovations are also taking place in the wireless technology making it more complicating yet demanding. The technology is taking its leap towards next generation, i.e. LTE (Long Term Evolution) or popularly known as 4G. With these both changes in mobile devices and wireless technology have put the users in dilemma and other complications, in terms of their usage.

Now the problem arises as in when customer faces any problem while operating the handset, in this scenario he/she will always call the operator’s helpline. This is because they have never been trained by the shopkeeper or vendor from whom they purchased the phone. So the first point of contact is help desk agent and in order to provide customer with the optimum resolution they need to be fully equipped with all the advancements in the technology.

KocharTech has come up with latest and the most demanding innovation which was required in the market: the Mobile Device Simulators. Our mobile simulators are the solutions to the pioneering mobile industry as they serve as a step by step navigation platform for the call center agents who are there to give technical support to the customers. KocharTech’s mobile device simulators are not only simulation platform however they are one stop shop for all mobile needs. The services offered by our mobile simulators are full-fledged device specifications, they are used in providing manual configuration internet settings to customers who do not receive automatic settings through OTA, browser settings, connectivity settings like enabling of Bluetooth, Wi-Fi, 3G etc., messaging settings like enabling of MMS services etc. Our simulators gives feel of real world simulation to the agents as if they have the device in front of them.

Our mobile device simulators have proved out to be a profit maximization tool to our Telco’s clients as it has helped them to create and increase their brand loyalty.

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Enterprise Mobile Device Management Solutions

The Mobile industry has evolved rapidly over the past many years. Hardly a day passes without a new mobile device, be it net book, eReader, Tablet, Smart book or Smartphone. We have already entered in the era of the Mobile Internet Device with access from anywhere to any data. Smartphone’s are now becoming the device of choice for highly mobile business executive. Organizations are spending huge amount of money on new corporate devices and mobile business applications. Mobile operators are facing the challenge of providing security of mobile devices and to track the lost or stolen devices. 
 

The need of an hour is to have the Enterprise Mobile Device Management solutions to manage their corporate devices from one location. It should be seamlessly deployed in the organizations so that they can get the flexibility of remotely configuring the devices with the settings for the accessing GPRS, e-mails and other supported applications. 
 

DeviceMax Mobile Device Management offers solution to remotely manage Smartphones, Tablets and other Data Devices by configuring the handsets with the settings for the accessing GPRS, e-mails and other supported applications.  It is a comprehensive framework which addresses need for mobile device configuration and helps to meet future needs with most advanced technology. It also helps in securing corporate devices without losing mobility of mobile devices. Enterprise Mobile Device Management Solutions helps to reduce support costs and business risks.

Parameters of Mobile Device Management:

• Configuration Management: Configures access points, email, Wifi, browser bookmarks.
• Remote Monitoring- Remote diagnostics, Remote access, device performance.
• Security Management: Remote lock, wipe, backup, restore, SD card blocking.
• Application Management- Application tracking, install, remove,  update, configure.

Benefits of MDM:

• Individual and group based actions
• Over-the-air device provisioning
• Automatic installations and updates
• Remote configuration of settings
• Parameter monitoring
• Device clean up

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Telecom Revenue Assurance Solutions

Today challenges faced by the Telecom Sector are quite fascinating. Telco’s and MVNO’s are still struggling with various issues from expanding their subscriber base to manage their subscriber base. The challenge for them is to see whether the customers are correctly charged or not. If there is unnecessarily charging it may lead to customer dissatisfaction with decrease in subscriber base. So the companies need to move from traditional model to modern one. In such a case how can you make sure:

• Is the customer being charged unnecessarily?
• Is the charging happening?
• Is that happening on time?

The need of an hour is to have the comprehensive solution framework of Revenue Assurance. Revenue insurance of Telecom is the process of inspecting the whole process of charging system and tries to resolve the gaps. It helps in monitoring, synchronizing and auditing in order to minimize the revenue risk. It also assists the Telecom operators to increase their subscriber base by offering them the best services. 

KocharTech TestMax offers the Telecom Revenue Assurance Solutions which verify and evaluate self service channels and assures that these channels operate to the maximum.  In such competitive telecom market it helps to optimize the traffic with increase in margins and revenues. It is end to end solution providing assurance that customers are being satisfied with the services offered. TestMax Telecom Revenue Assurance is a timely health check on:

• Revenue Assurance parameters
• User defined test parameters
• Timely reports
• Alerts to defined escalation matrix
• Revenue stream audit
• Performs validation for Internal benchmarking

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Application Testing on Mobile Devices

As the applications and devices continue to evolve, mobile operators face the never ending challenge of keeping pace to maintain reasonable quality for end users. Organization launches new application every day to maximize their reach over the wide range of users. But the handsets are also unique in their capabilities. These handsets not only differ in the applications they support but also in the performance of the application. Maintaining new mobile application can be a daunting task. Enterprise needs thorough testing approach to ensure that it performs as intended in a real-life environment.

However to measure the success of these applications, testing is required with respect to:

• User experience on downloading application

• Functionality of application

• Device compatibility of application

KocharTech TestMax offers mobile applications testing which helps to assure that multimedia streams deliver the desired result to the end customer. It is done on largest pool of handsets to test the actual behavior of the application. This testing makes sure that it delivers desired content and required quality to the end user. Our product offers the following abilities:

• Test if the application and content is compatible with devices across brands and models

• Test compatibility of application and content over mobile data network

• Security testing of application

Benefits:

• Gives the end user perspective

• No time required to build test cases and automating them for execution

• Number of parameter for testing done is scalable

• Saves additional software costs

• Quick turnaround time

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Mobile Device Management- Solution for Remote Management of Mobile Devices

Telecommunication has come a long way. Gone are those days when mobile phones were a luxury where the main purpose was to make and receive the calls. With constantly evolving technologies, today mobility in Telecom Industry has not only redefined the way we communicate rather has set the standard for individuals like you and me to be indulgent. Now a simple mobile has become a Smartphone. It has become SMS messaging device, a Mobile TV, a gaming device; it provides ring-back services, video and voice mail as well as access to World Wide Web and enables you to do conference calls and even respond to official mails. What’s more, a mobile phone now enables you to tweet and update your Facebook, at the same time as performing credit transfers via your Smartphone. Even the enterprises are deploying corporate devices for the employees. The increasing complexity of mobile devices with so many applications has given rise to need for remote management capabilities. Mobile device Management helps to manage the devices remotely. It helps the users to get the fast activation of applications on device of their choice.

DeviceMax Mobile Device Management offers the solutions for remote management of mobile devices. It helps in configuring the handsets with the settings for the accessing GPRS, e-mails and other supported applications. MDM solutions helps to manage their Smartphones, Tablets and other Data Devices working on all major platforms like  Android and RIM. It also helps in securing proprietary data on devices and reducing the device configuring cost without losing mobility of mobile devices.

Parameters of Mobile Device Management:

• Software Management

• Configuration Management

• Performance Management

• Security Management

• Restore and Back-up

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Tool to resolve the Mobile Issues Remotely

As the number technological capabilities of devices continue to evolve, so does the load on customers to adopt these latest and most sophisticated mobile devices. In such highly competitive market providing and maintaining highest Quality of Service (QoS) is the key to sustainable competitive advantage. To realize this potential of new capabilities and services, mobile devices of all types must be configured at all times. To overcome this challenge customer care executive need on demand visibility and service status this can be offered through device management solution. Are you: 

• Getting worried about the customer frustrations that emerge out of waiting in long queues at the IVR to get their device management and configuration issues resolved?

• Looking out for innovative solutions which will equip the Contact Center Agents to configure and manage the Smartphones without holding them physically?

Remote Mobile access is the answer to all the challenges faced. Remote Mobile access is giving the virtual control to the customer care executive so that they can resolve the issues without the intervention of the user.

KocharTech, DeviceMax is an end to end solution provider for managing, monitoring, and maintaining the user experience. It is comprehensive mobile device management solution tool that provides customer care representative with a highly functional and efficient interface to resolve issues like configuring mail, installing new application by taking the remote of user’s mobile. The product helps mobile operators and service providers to reduce customer care costs, increase ARPU and also MRPU by promoting new services at the time of issue fixing. RMA application can be installed on the phone and it connects over a HTTP session with our server. This tool will provide customer care executive with an opportunity to control the device at their end.

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Mobile Network Testing Solutions

From the perspective of complexity what we are seeing is the introduction of more new technology into the networks. Telecom operators now have complex hybrid of networks composed of various technologies like 2G, 3G and now LTE networks. They are also introducing the innumerable services. But they have to make sure that all these services work seamlessly to the end user, no matter which network user is in. But

•    How do you ensure that your network, content and applications are performing to the optimum?

•    How many times there is slow access, error pages, and unsuccessful orders?

•    What is the Download Speed or  Latency at-

         o    Different zones

         o    Different cities

         o    Different Cell Sites

Hence the need of an hour is to identify the network chokes.

KocharTech Mobile Network Testing module offers the signal strength testing solution framework which allows you to track all consumer touch points, in terms of their accurate manner of working. This testing is done through the physical probes located across different locations. Network Testing Services proves not only to be a good reflection of real customers but also shows up bottlenecks in the network infrastructure. We can diagnose performance problems getting the clear idea what is happening over a network at each stage.

Our Solution includes:

•    LTE/3G/GPRS Network Testing- HTTP/FTP Download/Upload Speeds, HTTP/FTP Download/Upload Latency, Packet Loss%, Data Network Trace Route, Signal Strength etc

•    Point of Failure- If the service testing result is negative then the biggest challenge is to identify the point of failure. Our Mobile Network Testing Tools also helps you with the IP address of Last hop, till where the connection could be established on your network.

Benefits:

•    Tracking content delivery at regular interval

•    Immediate corrective action

•    Proactive alarm of failure

•    Time saved in diagnosis of issue

•    Mapping of success and failure issue

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Configuring of Wireless Devices Over The Air

For many organizations Mobile Device Management is no easy task. The process involves monitoring, managing and supporting all wireless devices from various handset manufacturers and telecom operators. These wireless devices are SmartPhones, netbooks, tablets, laptops etc. Since enterprises are growing to large corporate houses the employees are also increasing and with it these corporate devices too. Keeping track of all these devices would not be an easier task, so to make it simple Mobile Device Management Solutions have been designed. As the name suggests, MDM is managing a device that can be done remotely and centrally from one single location.

Since business houses are expanding that means the work load is also increasing. In this case enterprises have provided their employees with a facility of accessing the information on the mobile devices. These devices are synchronized with server for security purposes. Now to access the information on the mobile device internet service needs to be activated and the device needs to be configured.

KocharTech has developed a device configuration tool: DeviceMax-OTA. Our DeviceMax-OTA tool is configuration expert, which helps the contact center agents in configuring the wireless devices Over-The-Air. Once the devices are deployed over the network (intranet, internet) then comes the configuration process. Configuration does not only mean to delivering internet settings to the device, however it is equipping the device with necessary features which help the employees in accessing the corporate information anytime anywhere. DeviceMax-OTA has been designed keeping in mind the security and administrative provisions, which helps enterprises in securing their important data to be misused in case device gets lost or stolen.

DeviceMax-OTA is a very user-friendly and a flexible tool which can be modified as per enterprises requirements.

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What is Remote Mobile Access?

As the obsession to experiment with the mobile phones keeps increasing, so does the complexity involved in operating each of them. The optimum utilization of the capability of the device has become a major challenge for the end users. To realize the potential of new capabilities and services, mobile devices of all types must be correctly configured at all times. For this Remote Mobile Access application is the best option. It is becoming a prerequisite for the majority of businesses. It gives the virtual control of the devices to the Customer Care Executive so that they can resolve their issues without the help of user. There are innumerable benefits of Remote Mobile Access which are as follows: 

Benefits

• Makes Device enablement much easier

• Device issues are highlighted automatically to the Customer Care

• Reduces operational and support cost

• No dependency on user

• Error free settings are done by the system itself

• Enhanced customer experience 

Kochartech, part of Kochar group is India’s leading team that deals with solution on Wireless Data Services and Mobile Device Management. It offers Remote Mobile Access application which enables the customer care executive to take virtual device control and resolve issues like configuring mail, installing new application remotely. This ensures that subscribers will experience seamless access to all services. RMA application can be installed on the phone and it connects over a HTTP session with our server. It can be controlled through a web based customized GUI, simulating the actual device on the computer screen.

• Device Remote control

• Capture Snapshots/image

• Remote file manager

• Application details

• Remote Device configuration by fetching Email settings

• Device Reboot

• Illustrate Device Information like Battery, IMEI, SIMID etc.

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Mobile Simulators: The Ultimate Guide

Mobile phone is no longer just a rich man accessory, it is transforming the way the millions of people are interacting for personal and professional use. Whenever the consumer picks a piece of technology he knows about the inherent features of the mobile phone but is ignorant about the usage of such features. Hence the front end and customer sales team are required to be upgraded on the ever-changing and evolving services, devices and tools.

To overcome the challenge of complex mobile technology, mobile simulators are the best option. It is virtual machine version, replica of the handset available on the computer. It makes easy for the front end and customer sales team to relate to the consumers better as they are on the same page. Support staff sees the virtual image where the consumer is and guides him to the desired settings. 

KocharTech, part of Kochar group is India’s leading team that offers solution on Wireless Data Services and Mobile Device Management. It offers the mobile simulator which is multilingual comprehensive tool that provides step by step guide for customer support teams to educate and enhance Mobile data services experience for the end user. It is a repository of more than 2000 simulated devices which helps in offering real world simulation. Consisting of device simulation tools as well as text support tools they are designed for helping customer to do more on device.

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Mobile Device Management

Each month new handset models, services and applications are added to the thousands of different devices used on mobile networks. The rapid evolution of these mobile devices is changing the dynamics of telecom industry. However growing opportunities augment new challenges. The increasing complexity of mobile devices has given rise to need for remote management capabilities. 

Mobile Device Management is a solution used to monitor, manage, secure and support mobile devices across the service providers, mobile operators and enterprises. This technology provides the solutions for managing devices remotely. It enables the operators to increase data usage and reduce service cost for Mobile Data Services.

KocharTech offers a complete set of solutions that help Telecom Operators, MVNOs, VAS vendors, App Developers, Handset Manufacturers or a Retail operator manage their subscriber’s devices. It is the India’s leading team that offers solution on Wireless Data Services and Mobile Device Management for better customer experience management. 

Our extensive range of services includes Mobile device Management Solutions (OTA, Remote Mobile Diagnostics, Remote Mobile Access, Self care applications), Device Support using one of the largest Libraries of Mobile Simulators and tools and Testing Solutions (User Experience Testing, Application/ Device testing).

Benefits

• Reduces the support cost
• Simple and effective user interface
• Increase customer satisfaction
• Avoids the technical obstacles

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