What is Remote Mobile Access?

As the obsession to experiment with the mobile phones keeps increasing, so does the complexity involved in operating each of them. The optimum utilization of the capability of the device has become a major challenge for the end users. To realize the potential of new capabilities and services, mobile devices of all types must be correctly configured at all times. For this Remote Mobile Access application is the best option. It is becoming a prerequisite for the majority of businesses. It gives the virtual control of the devices to the Customer Care Executive so that they can resolve their issues without the help of user. There are innumerable benefits of Remote Mobile Access which are as follows: 

Benefits

• Makes Device enablement much easier

• Device issues are highlighted automatically to the Customer Care

• Reduces operational and support cost

• No dependency on user

• Error free settings are done by the system itself

• Enhanced customer experience 

Kochartech, part of Kochar group is India’s leading team that deals with solution on Wireless Data Services and Mobile Device Management. It offers Remote Mobile Access application which enables the customer care executive to take virtual device control and resolve issues like configuring mail, installing new application remotely. This ensures that subscribers will experience seamless access to all services. RMA application can be installed on the phone and it connects over a HTTP session with our server. It can be controlled through a web based customized GUI, simulating the actual device on the computer screen.

• Device Remote control

• Capture Snapshots/image

• Remote file manager

• Application details

• Remote Device configuration by fetching Email settings

• Device Reboot

• Illustrate Device Information like Battery, IMEI, SIMID etc.

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Mobile Simulators: The Ultimate Guide

Mobile phone is no longer just a rich man accessory, it is transforming the way the millions of people are interacting for personal and professional use. Whenever the consumer picks a piece of technology he knows about the inherent features of the mobile phone but is ignorant about the usage of such features. Hence the front end and customer sales team are required to be upgraded on the ever-changing and evolving services, devices and tools.

To overcome the challenge of complex mobile technology, mobile simulators are the best option. It is virtual machine version, replica of the handset available on the computer. It makes easy for the front end and customer sales team to relate to the consumers better as they are on the same page. Support staff sees the virtual image where the consumer is and guides him to the desired settings. 

KocharTech, part of Kochar group is India’s leading team that offers solution on Wireless Data Services and Mobile Device Management. It offers the mobile simulator which is multilingual comprehensive tool that provides step by step guide for customer support teams to educate and enhance Mobile data services experience for the end user. It is a repository of more than 2000 simulated devices which helps in offering real world simulation. Consisting of device simulation tools as well as text support tools they are designed for helping customer to do more on device.

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Mobile Device Management

Each month new handset models, services and applications are added to the thousands of different devices used on mobile networks. The rapid evolution of these mobile devices is changing the dynamics of telecom industry. However growing opportunities augment new challenges. The increasing complexity of mobile devices has given rise to need for remote management capabilities. 

Mobile Device Management is a solution used to monitor, manage, secure and support mobile devices across the service providers, mobile operators and enterprises. This technology provides the solutions for managing devices remotely. It enables the operators to increase data usage and reduce service cost for Mobile Data Services.

KocharTech offers a complete set of solutions that help Telecom Operators, MVNOs, VAS vendors, App Developers, Handset Manufacturers or a Retail operator manage their subscriber’s devices. It is the India’s leading team that offers solution on Wireless Data Services and Mobile Device Management for better customer experience management. 

Our extensive range of services includes Mobile device Management Solutions (OTA, Remote Mobile Diagnostics, Remote Mobile Access, Self care applications), Device Support using one of the largest Libraries of Mobile Simulators and tools and Testing Solutions (User Experience Testing, Application/ Device testing).

Benefits

• Reduces the support cost
• Simple and effective user interface
• Increase customer satisfaction
• Avoids the technical obstacles

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