Today challenges faced by the Telecom Sector are quite fascinating. Telco’s and MVNO’s are still struggling with various issues from expanding their subscriber base to manage their subscriber base. The challenge for them is to see whether the customers are correctly charged or not. If there is unnecessarily charging it may lead to customer dissatisfaction with decrease in subscriber base. So the companies need to move from traditional model to modern one. In such a case how can you make sure:
- Is the customer being charged unnecessarily?
- Is the charging happening?
- Is that happening on time?
The need of an hour is to have the comprehensive solution framework of Revenue Assurance. Revenue insurance of Telecom is the process of inspecting the whole process of charging system and tries to resolve the gaps. It helps in monitoring, synchronizing and auditing in order to minimize the revenue risk. It also assists the Telecom operators to increase their subscriber base by offering them the best services.
KocharTech TestMax offers the Telecom Revenue Assurance Solutions which verify and evaluate self service channels and assures that these channels operate to the maximum. In such competitive telecom market it helps to optimize the traffic with increase in margins and revenues. It is end to end solution providing assurance that customers are being satisfied with the services offered. TestMax Telecom Revenue Assurance is a timely health check on:
- Revenue Assurance parameters
- User defined test parameters
- Timely reports
- Alerts to defined escalation matrix
- Revenue stream audit
- Performs validation for Internal benchmarking
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